⚠️ Draft version pending legal review. This text should be reviewed for compliance with Quebec's Bill 25 and Canada's PIPEDA before official publication.
Last updated: [TO BE COMPLETED]
1. Introduction
Neobex ("we", "our") takes the protection of your personal information seriously. This policy describes how we collect, use, disclose and retain information obtained through your use of our website and services.
2. Information we collect
We may collect the following:
- Identity and contact information (first and last name, business email, phone, company name) submitted through our quote and contact forms
- Details of your request (product category, estimated volumes, message)
- Technical browsing data (IP address, browser type, pages visited) collected automatically
3. Purposes of use
Your information is used to:
- Respond to your quote, information or contact requests
- Prepare and send customized quotes
- Improve our product and service offerings
- Comply with our legal and regulatory obligations
4. Information sharing
We do not sell or rent your personal information to third parties. We may share it with:
- Our technology service providers (web hosting, form processing) under confidentiality agreements
- Competent authorities when required by law
5. Retention and security
We retain your information for the duration necessary for the intended purpose and in accordance with our legal obligations. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss or disclosure.
6. Your rights
Under applicable laws, you can exercise the following rights regarding your personal information:
- Access and review
- Rectification or update
- Withdrawal of consent
- Deletion (subject to legal obligations)
- Portability
To exercise these rights, contact us at info@neobex.ca.
7. Cookies
Our site may use cookies to ensure proper operation and analyze usage. You can configure your browser to refuse them, but this may affect some features.
8. Policy changes
We reserve the right to modify this policy. The last update date is shown at the top of the page. Changes take effect upon publication on this page.
9. Contact us
For any question regarding this policy or the processing of your personal information:
Neobex
Email: info@neobex.ca
[Postal address to be completed]